Challenges and Opportunities in Multichannel Customer Management
Scott A. Neslin, Dhruv Grewal, Robert Leghorn, Venkatesh Shankar, Marije L. Teerling, Jacquelyn S. Thomas, Peter C. Verhoef
Journal of Service Research OATop-listed
Faculty
Scott A. Neslin is a Marketing scholar at Dartmouth College. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Market Behavior and Pricing, Consumer Retail Behavior Studies. 189 works, 18k citations (h-index 63).
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Affiliation on publications · Dartmouth College
Scott A. Neslin, Dhruv Grewal, Robert Leghorn, Venkatesh Shankar, Marije L. Teerling, Jacquelyn S. Thomas, Peter C. Verhoef
Journal of Service Research OATop-listed
Kusum L. Ailawadi, Scott A. Neslin, Karen Gedenk
Journal of MarketingTop-listed
Kusum L. Ailawadi, Donald R. Lehmann, Scott A. Neslin
Journal of MarketingTop-listed