1994
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
Eugene W. Anderson, Claes Fornell, Donald R. Lehmann
Journal of MarketingTop-listed
4.6k
cites
Faculty
Donald R. Lehmann is a Marketing scholar at Columbia University. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Market Behavior and Pricing. 359 works, 36k citations (h-index 85).
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Affiliation on publications · Columbia University
Eugene W. Anderson, Claes Fornell, Donald R. Lehmann
Journal of MarketingTop-listed
Kevin Lane Keller, Donald R. Lehmann
Marketing ScienceTop-listed
Eugene W. Anderson, Claes Fornell, Donald R. Lehmann
Journal of MarketingTop-listed