Challenges and Opportunities in Multichannel Customer Management
Scott A. Neslin, Dhruv Grewal, Robert Leghorn, Venkatesh Shankar, Marije L. Teerling, Jacquelyn S. Thomas, Peter C. Verhoef
Journal of Service Research OATop-listed
Faculty
Jacquelyn S. Thomas is a Marketing scholar at Southern Methodist University. Research spans Consumer Market Behavior and Pricing, Consumer Retail Behavior Studies, Customer churn and segmentation. 35 works, 5.2k citations (h-index 18).
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Affiliation on publications · University of Chicago
Scott A. Neslin, Dhruv Grewal, Robert Leghorn, Venkatesh Shankar, Marije L. Teerling, Jacquelyn S. Thomas, Peter C. Verhoef
Journal of Service Research OATop-listed
Werner Reinartz, Jacquelyn S. Thomas, V. Kumar
Journal of MarketingTop-listed
Robert C. Blattberg, Gary A. Getz, Jacquelyn S. Thomas
Medical Entomology and ZoologyCore