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University of WashingtonManagement & Strategy

Robert W. Palmatier

Faculty

Customer Service Quality and Loyalty
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#153
/398 · Management & Strategy
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Teaching
—/5
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Citations
20k
h 59 · i10 100
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Service
0
0 current · 0 honors
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Influence
25/100
Top 37%
Momentum
59/100
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0 reviews
Teaching
—/ 5
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5 lenses
About

Robert W. Palmatier is a Management & Strategy scholar at University of Washington. Research spans Customer Service Quality and Loyalty. 180 works, 20k citations (h-index 59).

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Professor · University of Washington

Most-cited work

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