Understanding Customer Experience Throughout the Customer Journey
Katherine N. Lemon, Peter C. Verhoef
Journal of Marketing OATop-listed
Faculty
Katherine N. Lemon is a Marketing scholar at Boston College. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Market Behavior and Pricing, Consumer Retail Behavior Studies. 102 works, 24k citations (h-index 41).
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Affiliation on publications · Boston College
Katherine N. Lemon, Peter C. Verhoef
Journal of Marketing OATop-listed
Jenny van Doorn, Katherine N. Lemon, Vikas Mittal, Stephan Nass, Doreén Pick, Peter Pirner, Peter C. Verhoef
Journal of Service Research OATop-listed
Peter C. Verhoef, Katherine N. Lemon, Anitha Parasuraman, Anne L. Roggeveen, Michael Tsiros, Leonard A. Schlesinger
Journal of Retailing OATop-listed