Customer Experience Creation: Determinants, Dynamics and Management Strategies
Peter C. Verhoef, Katherine N. Lemon, Anitha Parasuraman, Anne L. Roggeveen, Michael Tsiros, Leonard A. Schlesinger
Journal of Retailing OATop-listed
Faculty
Anne L. Roggeveen is a Marketing scholar at University of Bath. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Market Behavior and Pricing, Consumer Retail Behavior Studies. 123 works, 11k citations (h-index 41).
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Affiliation on publications · University of Bath
Peter C. Verhoef, Katherine N. Lemon, Anitha Parasuraman, Anne L. Roggeveen, Michael Tsiros, Leonard A. Schlesinger
Journal of Retailing OATop-listed
Dhruv Grewal, Anne L. Roggeveen, Jens Nordfält
Journal of Retailing OATop-listed
Charles J. Spence, Nancy M. Puccinelli, Dhruv Grewal, Anne L. Roggeveen
Psychology and MarketingCore