1992
Measuring Service Quality: A Reexamination and Extension
J. Joseph Cronin, Steven A. Taylor
Journal of MarketingTop-listed
9k
cites
Faculty
J. Joseph Cronin is a Marketing scholar at Florida State University. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Retail Behavior Studies, Environmental Sustainability in Business. 93 works, 34k citations (h-index 34).
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Affiliation on publications · Florida State University
J. Joseph Cronin, Steven A. Taylor
Journal of MarketingTop-listed
J. Joseph Cronin, Michael K. Brady, G. Tomas M. Hult
Journal of RetailingTop-listed
J. Joseph Cronin, Steven A. Taylor
Journal of MarketingTop-listed