1997
Customer voluntary performance: Customers as partners in service delivery
Journal of RetailingTop-listed
1.3k
cites
Faculty
Lance A. Bettencourt is a Marketing scholar at Texas Christian University. Research spans Consumer Retail Behavior Studies, Service and Product Innovation. 37 works, 6.6k citations (h-index 23).
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Associate Professor of Professional Practice · Texas Christian University
Journal of RetailingTop-listed
Lance A. Bettencourt, Stephen W. Brown III
Journal of RetailingTop-listed
Lance A. Bettencourt, Amy L. Ostrom, Stephen W. Brown III, Robert I. Roundtree
California Management ReviewCore