Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree, Mary Jo Bitner
Journal of MarketingTop-listed
Faculty
Amy L. Ostrom is a Marketing scholar at Arizona State University. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Retail Behavior Studies, Service and Product Innovation. 58 works, 20k citations (h-index 35).
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Affiliation on publications · Arizona State University
Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree, Mary Jo Bitner
Journal of MarketingTop-listed
Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom, Stephen W. Brown III
Journal of MarketingTop-listed
Amy L. Ostrom, Mary Jo Bitner, Stephen W. Brown III, Kevin A. Burkhard, Michael Goul, Vicki L. Smith-Daniels, Haluk Demirkan, Elliot Rabinovich
Journal of Service ResearchTop-listed