Customer satisfaction and loyalty in online and offline environments
Venkatesh Shankar, Amy K. Smith, Arvind Rangaswamy
International Journal of Research in MarketingTop-listed
Faculty
Arvind Rangaswamy is a Marketing scholar at Pennsylvania State University. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Market Behavior and Pricing. 99 works, 10k citations (h-index 36).
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Affiliation on publications · Pennsylvania State University
Venkatesh Shankar, Amy K. Smith, Arvind Rangaswamy
International Journal of Research in MarketingTop-listed
Thorsten Hennig‐Thurau, Edward Carl Malthouse, Christian Friege, Sonja Gensler, Lara Lobschat, Arvind Rangaswamy, Bernd Skiera
Journal of Service Research OATop-listed
Alexandru M. Degeratu, Arvind Rangaswamy, Jianan Wu
International Journal of Research in MarketingTop-listed