2004
The Customer Relationship Management Process: Its Measurement and Impact on Performance
Werner Reinartz, Manfred Krafft, Wayne D. Hoyer
Journal of Marketing ResearchTop-listed
1.7k
cites
Faculty
Wayne D. Hoyer is a Marketing scholar at The University of Texas at Austin. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Retail Behavior Studies. 182 works, 22k citations (h-index 57).
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Affiliation on publications · The University of Texas at Austin
Werner Reinartz, Manfred Krafft, Wayne D. Hoyer
Journal of Marketing ResearchTop-listed
Wayne D. Hoyer, Rajesh K. Chandy, Matilda Dorotić, Manfred Krafft, Siddharth Shekhar Singh
Journal of Service Research OATop-listed
Lucia Malär, Harley Krohmer, Wayne D. Hoyer, Bettina Nyffenegger
Journal of MarketingTop-listed