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University of North Carolina at Chapel HillManagement & Strategy

Valarie A. Zeithaml

Faculty

Customer Service Quality and Loyalty
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/398 · Management & Strategy
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Teaching
—/5
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Citations
138k
h 63 · i10 85
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0 current · 0 honors
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Influence
28/100
Top 13%
Momentum
3/100
Established
0 reviews
Teaching
—/ 5
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5 lenses
About

Valarie A. Zeithaml is a Management & Strategy scholar at University of North Carolina at Chapel Hill. Research spans Customer Service Quality and Loyalty. 115 works, 138k citations (h-index 63).

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Affiliation on publications · University of North Carolina at Chapel Hill

Most-cited work

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