2010
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
V. Kumar, Lerzan Aksoy, Bas Donkers, Rajkumar Venkatesan, Thorsten Wiesel, Sebastian Tillmanns
Journal of Service Research OATop-listed
1.4k
cites
Faculty
Rajkumar Venkatesan is a Marketing scholar at University of Virginia. Research spans Consumer Market Behavior and Pricing, Consumer Retail Behavior Studies, Customer churn and segmentation. 115 works, 7.7k citations (h-index 28).
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Affiliation on publications · University of Virginia
V. Kumar, Lerzan Aksoy, Bas Donkers, Rajkumar Venkatesan, Thorsten Wiesel, Sebastian Tillmanns
Journal of Service Research OATop-listed
Rajkumar Venkatesan, V. Kumar
Journal of MarketingTop-listed
Vikas Kumar, Bharath Rajan, Rajkumar Venkatesan, Jim Lecinski
California Management ReviewCore