2018
Timeliness, transparency, and trust: A framework for managing online customer complaints
Jennifer L. Stevens, Brian I. Spaid, Michael J. Breazeale, Carol L. Esmark Jones
Business HorizonsCore
114
cites
Faculty
Jennifer L. Stevens is a Marketing scholar at University of North Carolina Wilmington. Research spans Consumer Behavior in Brand Consumption and Identification, Consumer Retail Behavior Studies. 24 works, 531 citations (h-index 12).
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Associate Professor · University of North Carolina Wilmington
Jennifer L. Stevens, Brian I. Spaid, Michael J. Breazeale, Carol L. Esmark Jones
Business HorizonsCore
Carol L. Esmark Jones, Jennifer L. Stevens, Michael J. Breazeale, Brian I. Spaid
Psychology and Marketing OACore