Customer loyalty in the hotel industry: the role of customer satisfaction and image
Jay A. Kandampully, Dwi Suhartanto
International Journal of Contemporary Hospitality ManagementCore
Faculty
Jay A. Kandampully is a Marketing scholar at The Ohio State University. Research spans Consumer Retail Behavior Studies, Service and Product Innovation. 182 works, 14k citations (h-index 56).
Generated from open data. Know them? Add to this profile or claim it.
Affiliation on publications · The Ohio State University
Jay A. Kandampully, Dwi Suhartanto
International Journal of Contemporary Hospitality ManagementCore
Hsin‐Hui Hu, Jay A. Kandampully, Thanika Devi Juwaheer
Service Industries JournalCore
Jochen Wirtz, Anouk Den Ambtman, Josée M. M. Bloemer, Csilla Horváth, B. Ramaseshan, Joris J. van de Klundert, Zeynep Gürhan‐Canlı, Jay A. Kandampully
Journal of service managementCore