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University of California, DavisManagement & Strategy

SCOTT B. MACKENZIE

Faculty

Customer Service Quality and LoyaltyJob Satisfaction and Organizational Behavior
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#67
/398 · Management & Strategy
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Teaching
—/5
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Citations
148k
h 60 · i10 66
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0
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0
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0
0 current · 0 honors
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Influence
28/100
Top 16%
Momentum
22/100
Established
0 reviews
Teaching
—/ 5
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5 lenses
About

SCOTT B. MACKENZIE is a Management & Strategy scholar at University of California, Davis. Research spans Customer Service Quality and Loyalty, Job Satisfaction and Organizational Behavior. 219 works, 148k citations (h-index 60).

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Affiliation on publications · University of California, Davis

Most-cited work

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