Lynn M. Shore

Faculty

Customer Service Quality and LoyaltyJob Satisfaction and Organizational Behavior

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/398 · Management & Strategy

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About

Lynn M. Shore is a Management & Strategy scholar at Ghent University. Research spans Customer Service Quality and Loyalty, Job Satisfaction and Organizational Behavior. 152 works, 23k citations (h-index 51).

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Affiliation on publications · Ghent University

Most-cited work

1997

PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE.

S. J. WAYNE, Lynn M. Shore, Robert C. Liden

Academy of Management JournalTop-listed

3.5k

cites

2010

Inclusion and Diversity in Work Groups: A Review and Model for Future Research

Lynn M. Shore, Amy E. Randel, Beth G. Chung, Michelle A. Dean, Karen Holcombe Ehrhart, Gangaram Singh

Journal of ManagementTop-listed

2.1k

cites

1993

Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support.

Lynn M. Shore, Sandy J. Wayne

Journal of Applied PsychologyTop-listed

1.4k

cites