1997
Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1
Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok
MIS QuarterlyTop-listed
598
cites
Faculty
Leon A. Kappelman is a Information Systems scholar at University of North Texas. Research spans Big Data and Business Intelligence, Information Technology Governance and Strategy, Technology Adoption and User Behaviour. 86 works, 3.1k citations (h-index 28).
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Professor Emeritus · University of North Texas
Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok
MIS QuarterlyTop-listed
Barry L. Myers, Leon A. Kappelman, Victor R. Prybutok
Information Resources Management JournalCore
Leon A. Kappelman, Robert McKeeman, Lixuan Zhang
Information Systems ManagementCore