2002
Consumer Trust, Value, and Loyalty in Relational Exchanges
Deepak Sirdeshmukh, Jagdip Singh, B.A. Sabol
Journal of MarketingTop-listed
4.2k
cites
Faculty
Jagdip Singh is a Management & Strategy scholar at Case Western Reserve University. Research spans Customer Service Quality and Loyalty, Job Satisfaction and Organizational Behavior. 137 works, 20k citations (h-index 56).
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Affiliation on publications · Case Western Reserve University
Deepak Sirdeshmukh, Jagdip Singh, B.A. Sabol
Journal of MarketingTop-listed
Melissa S. Cardon, Joakim Wincent, Jagdip Singh, Mateja Drnovšek
Academy of Management ReviewTop-listed
Jagdip Singh, Deepak Sirdeshmukh
Journal of the Academy of Marketing ScienceTop-listed